![dek](https://content.time.com/time/2011/top_10s/quotes/t10_quotes_lahood.jpg)
"I'm hopping mad about it."
Ray LaHood, U.S. Transportation Secretary, referring to a series of incidents in which air-traffic controllers were found sleeping on the job or otherwise unresponsive (ABC News)
In 54 wide-ranging lists, TIME surveys the highs and lows, the good and the bad, of the past 12 months
"I'm hopping mad about it."
Ray LaHood, U.S. Transportation Secretary, referring to a series of incidents in which air-traffic controllers were found sleeping on the job or otherwise unresponsive (ABC News)