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Finding those opportunities will be Johnson's mission, and Fidelity's frenzied troops will no doubt turn up the dial. They know that as great as the company's service is and as promising as its various ventures may be, consumers can't send their kids to college or buy that vacation home unless Fidelity is in the money. As a former employee says, performance is the sine qua non; if Fidelity does not get back into the top 10%, the whole operation may stall.
--Reported by Sam Allis/Boston with Bernard Baumohl/New York