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In one office he has replaced quill pens with IBM machines, and instead of being three years behind in its work, it is now only a month behind. He changed the rules so that fishermen can now get a license by producing only an identity card instead of a good-conduct certificate, a notarized proof of signature and a police reference showing no penal record. Between helicopter swoops on unsuspecting offices all over Italy, Medici proclaimed his goal: "Democracy will become a reality only when any citizen can write to any state functionary with the certainty of receiving a clear, quick, satisfactory reply."