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Using a similar format, Xerox's course in "problem-solving discussion skills" does for bosses what the selling course does for salesmen. "Most managers," says a Xerox staffer, "are not able to face a subordinate, analyze a problem and reach a solution." To the problem-solving course have come 2,000 employees from Ford, 600 from Westinghouse and 300 from Procter & Gamble. Now offering its lessons mainly to production and manufacturing managers, Xerox is working on a variation for marketing types, will introduce something for general corporate executives late this year.