Monday, Mar. 28, 2011


Followers: 51K
Sample tweet: "@juggernaut18nm I apologize for the trouble, send me account phone number and ill take a look"

Comcast's cable service might be the subject of much derision, but we have nothing but respect for Bill Gerth, better known as @comcastbill. Through his personal profile and through @comcastcares, Gerth serves as Twitter's most dogged customer-service person, using his 140 characters to connect disgruntled customers to Comcast customer support.