Mystery fees. Unmet promises. Sleazy sales tactics. For consumers, it can get ugly. The Consumerist — a bloggy, edgy outpost of dignified old Consumer Reports — keeps tabs on all the ways big companies fail their customers and provides much needed advice on, as the site's tagline puts it, biting back. Sections like Worst Customer Service Ever may make for appalling reading, but they're also comforting reminders that we're not alone out there.