Quotes of the Day

Nokia chief Jorma Ollila (pictured)  needs to conquer new markets — or else
Sunday, Feb. 22, 2004

Open quoteWhen you hear the phrase "tech-market domination," you probably think of Microsoft. But in the world of mobile phones, the name is Nokia: depending on whose numbers you believe, the Finnish giant sells up to a whopping 40% of the world's consumer cell phones, almost 180 million last year. Yet even mighty Nokia risks developing an achilles' heel — namely, the soon-to-be-hot corporate market. Fortune 500 companies are desperate for phones that double as computers so travelling execs can tap into corporate data from afar. "It's an important growth market, and Nokia is worried that the PC guys like Microsoft are coming into that space as computers and phones converge," says London-based International Data 404 Not Found

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Corp. analyst Tim Mui. IDC forecasts that in Europe alone, business users will buy 60 million phones this year.

So what's Nokia doing about it? This week, chief executive Jorma Ollila unveils a prototype of the Communicator 9500, a device that ties more neatly and swiftly into corporate IT systems than any gadget Nokia has offered to date. Among the 9500's selling points is wi-fi circuitry that allows users to connect to the Internet in wireless hot spots and securely link up with business networks. Nokia will even trot out some major companies that have agreed to kick the tires on the new devices — DaimlerChrysler for its German sales force, Pfizer for its Finnish sales force and Ricoh for its French force of copier repairmen.

It's a risky announcement. After all, the gadgets won't be ready for trial until the summer, or for general commercial use until late in the year. "We usually don't jump the gun" with product announcements, Ollila told TIME, but he's doing so this time because the corporate market will take center stage at this week's 3gsm World Congress in Cannes, and Nokia doesn't want to be left in the wings.

Nokia's eagerness to grab the spotlight shows how badly mobile vendors want to get inside the minds — and budgets — of corporate buyers. One high-ranking mobile-industry executive tells Time that Microsoft and operator behemoth Vodafone are working out a deal to sell Microsoft-based phones to corporate customers, and could announce their alliance this week. (Neither Vodafone nor Microsoft would comment.) Nokia needs to keep a step ahead of Microsoft, which is making slow but steady progress trying to work a pared-down version of Windows into smart phones that could do what Nokia claims the 9500 does.

And so the race is on. Ollila admits, "It's early days for everybody," but he does have a battle plan. In September, Nokia started forming an Enterprise Solutions Division to outfit corporations with handsets, software and services that help road warriors tie into databases and applications back at the office. It also acquired expertise in selling information technology to corporations when in November it named Hewlett Packard veteran Mary McDowell as the new division's chief. Ollila hopes that McDowell, with her HP pedigree, can help convince corporate IT buyers that Nokia knows the nuances of tying mobile devices into corporate computer systems.

Ollila concedes that in the corporate market Nokia is "still putting all the elements together." None of the 9500's three pilot customers are in the U.S., for example, which suggests that Nokia has yet to make major headway in the world's largest corporate market. Until now, Nokia's corporate sales have tended to be to smaller departments buying phones for relatively simple voice and messaging tasks. The Enterprise Solutions division will focus on reaching the higher-level chief information officers (CIOs) who make companywide decisions for multibillion-dollar firms. As Ollila notes with classic Finnish understatement, "We're working on it." One potential approach: strike alliances with IT companies like IBM or EDS, and with application vendors like Seibel, accustomed to selling to CIOs. Of course, that would mean sharing the proceeds — a bit of a shock for a company accustomed to having big operating margins all to itself.

But solving challenges like that is precisely what put Nokia on top. Like all its competitors, Nokia suffered when the tech market cratered in 2000. But thanks to cost-cutting and layoffs, slick engineering and buying power, the company was last month able to report 2003 operating margins of 23.6% on mobile phones, and an 18% increase in mobile-phone sales, outpacing the handset industry's overall growth of 16%. As a whole, Nokia — which also sells network equipment — recorded j3.7 billion in profits on j29.5 billion in sales. Can they keep it up? Ollila thinks so. "We've always targeted in excess of 20% on the operating level," he says. "I don't see any reason why we couldn't continue on that level. But it takes good implementation and a successful run of new products."

And new products are one thing Nokia has plenty of — it's more than just the 9500. With j11.3 billion in cash, Nokia can afford to bring out new and unusual wares, to throw them against the market and see what sticks. There's the curved jukebox-shaped 7700 audio and video player, the pride of multimedia group vice president Anssi Vanjoki — an excitable, high-decibel executive who stands out in the quiet crowd of Nokia managers. "Look at this," he exclaims with wide eyes, picking up the device. "You can play whatever music or show whatever videos are available on the Internet." Vanjoki expects to deliver the 7700 in the spring, at the rather hefty price of j600. Vanjoki's eyes widen even more as he raves on about Nokia's future in camera phones. "The camera is going to die, and this type of mobile device will take over," he says, predicting the digital camera's demise within five years.

We'll see if Vanjoki's predictions pan out. Not all Nokia launches work. Vanjoki concedes that Nokia's N-Gage gaming gadget is "selling at the lower level of expectations." And according to one analyst, earlier versions of the Communicator have "barely been selling." The other trick for Nokia will be to stay on top in consumer phone sales. Relations between Nokia and carriers like Orange and Vodafone have long been checkered. Mui notes that some of the lesser-selling vendors like Samsung or Siemens are more willing to make branding and pricing concessions to the operators.

Nokia marketing vice president Timo Poikolainen acknowledges that "there are good days and there are not-so-good days" in operator relations, but in general the two sides remain "close." And despite the contentiousness, IDC's newest market numbers show that Nokia maintained a milewide lead over Motorola in 2003, with 33.6% of the market compared with Motorola's 14.1%, even if Nokia's overall share dipped slightly from 35%. According to IDC, Nokia has owned 30% or more of the market since at least 2000. If Nokia can parlay even some of that success into the corporate market, then its future is as expansive as the Finnish wilderness.Close quote

  • MARK HALPER | Helsinki
  • Nokia wants to crack the corporate market
Photo: TOR WENNSTROM/AFP-GETTY IMAGES | Source: Nokia sells far more consumer phones than its rivals. Now Jorma Ollila wants to crack the corporate market