Quotes of the Day

Ryanair CEO Michael O'Leary giving a press conference in Munich, Germany.
Monday, Aug. 03, 2009

Open quotePeople will say ... 'We have the inalienable right to bear arms and send in our complaints by e-mail.' No, you bloody don't! Close quote

  • MICHAEL O'LEARY,
  • chief executive of the European budget airline Ryanair, on the airline's policy of accepting complaints only by fax or letter
Photo: FRANK LEONHARDT / epa | Source: NEW YORK TIMES