Quotes of the Day

Disruption management class for the ground staff at Cathay Pacific Airways at their headquarters (Cathay City) in Hong Kong, China. Employees learn how to handle crises at an airport counter.
Thursday, Oct. 18, 2007

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  • Krista Mahr
Photo: Gerhard Joren for TIME | Source: The secret to Cathay Pacific's outstanding service? Embrace team-building, no matter how corny, but make it work in the real world