When I opened my e-mail the other day, a blond woman named Rachel appeared on my computer screen. She greeted me by name and started talking with great enthusiasm. Every now and then she stopped to smile at me or blow a kiss. I guess it detracts from the overall picture to say that the e-mail she was reading to me came from my brother. And that a lot of it was about the trouble he was having getting the phone company to install his high-speed Internet hookup. Still, it was pretty cool.
Rachel was there thanks to a new technology...
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