NEXT STOP, EUPHORIA Amtrak has a new employee handbook, part of its effort to overhaul service. Expect:
--Hygiene: "Body odor can result in the loss of otherwise happy customers"
--Empathy: "[Use this phrase] 'I understand why you'd be ___'"
--Narrative: "Tell guests about the route, scenery and points of interest"
--Mating: "Waiters: Introduce strangers seated together...'break the ice'"
--Haute cuisine: "[Chefs should] live up to the high expectations guests hold for onboard dining"
...
To continue reading:
or
Log-In
