At the dusty Pan Am shuttle terminal in New York City, balloons, powder blue T shirts, Danish pastries and champagne greeted bleary-eyed passengers as they queued for the maiden 6:30 a.m. flight to Washington. Over at the Eastern shuttle, where pre-emptive "upgrading" of the service began last summer, the attendants were more attentive than ever. When a New York filmmaker boarded the 9 a.m. shuttle to Washington carrying a half-eaten sandwich, an attendant exclaimed in mock horror, "Don't tell me you brought your own bagel?" Behind her lay rows of orange bags bearing the Eastern shuttle's latest gimmick: snacks.
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