Video: Fighting Back

Consumerism goes show biz

A viewer wrote, "My mother recently had an unfortunate experience with Mrs. Smith's chicken crepes." The audience tensed. Host David Horowitz let the suspense mount, holding the letter in his hand, pausing as if he were about to hop a slow freight into the twilight zone. Then he related the outcome: Mom—who isn't the kind of person who usually does these things—sat down and dropped the Mrs. Smith folks a line. She told them what one of their featherweight delicacies had done to her dental work, and the folks at Mrs. Smith sent her a check right...

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