Room at the Top

Hotels are puttin 'on the Ritz

The twelfth floor of the Ramada hotel in Aurora, Colo., is a cut above the rest. Up on the twelfth, Concierge Monika Lidman treats all of her guests like VIPS. "They love to be pampered," she says. In their rooms, guests find refrigerators stocked with smoked oysters, wine, crackers, olives and English tea cookies. Other comforts abound: fresh carnations, soft white bathrobes, wicker baskets filled with toiletries.

Ramada Inns and many other U.S. hotel companies now build these luxury levels into many of their otherwise standard buildings to...

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