Au Revoir, Les Jobs

Four years ago, when Frederic Jousset and Olivier Duha began trying to persuade European companies to move some of their customer-service operations abroad, they hit a wall of skepticism. It was too risky to move to out-of-the way places like Morocco and Romania, they were told. "It was like evangelizing," recalls Jousset, 34, a former marketing manager at cosmetics firm L'Oréal. But the two men persevered, and today their outsourcing company, Webhelp, is booming. Clients include Tiscali, the Italian Internet service provider, and TF1, France's leading TV station. In June, Webhelp opened its second call center in Rabat, bringing its total...

Want the full story?

Subscribe Now


Learn more about the benefits of being a TIME subscriber

If you are already a subscriber sign up — registration is free!