TRAVEL NIGHTMARES
Bill Saporito's March 3 cover story, an inside look at flight cancellations, unearthed raw memories for many readers. "Weather gives [airlines] a 'get out of financial liability free' card,"wrote Joe Farrell of Claremont, Calif., noting the inconsistent explanations he was given when he was stranded in Chicago last summer. "Weather is an act of God," agreed Bruce Glendening of Williamsburg, Va. "Airlines not communicating with customers for 16 hours nor providing website ability to rebook flights is an act of airline incompetence." Saporito found that computer-generated algorithms like the Cancellator (so nicknamed by employees at American Airlines) determine which...
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