With 510 franchises in the U.S. and abroad, Le Gourmet Gift Basket in Castle Rock, Colo., is the model of an always-on global business. Employees arrive early--5 a.m. isn't unusual--to deal with clients in other time zones. They have all honed their techniques for avoiding jet lag and fatigue as they travel from the Colorado office to other U.S. locations, like Hawaii, or to Australia, New Zealand and Malaysia to meet with vendors and train new franchisees who sell the company's high-end gift baskets. But that isn't enough for CEO Cynthia McKay. She believes that good sleep means good business, and...
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