Business is not dainty. So who needs etiquette? Those who want to succeed, says Jacqueline Whitmore, author of Business Class: Etiquette Essentials for Success at Work. "It's not about tea parties," she says. "It's about competition. What my clients tell me is that they need an edge. What can help them get ahead are these nuances." Whitmore's take on the workplace:
SHAKING HANDS "The business arena is gender neutral, or it should be. So it doesn't matter who extends a hand first, man or woman. Give a firm handshake; give eye contact. The most important thing is always stand when someone...
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