Reaching out and touching someone, whether over a terrestrial telephone network or a wireless one, is easier than ever before. The flip side is that buying phone service has never been more complex--a fact borne out by the rising number of billing complaints, which jumped 65% in the first quarter of 2003 compared with the same quarter last year, according to the Federal Communications Commission. Samuel A. Simon, chairman of the Telecommunications Research and Action Center, a consumer advocacy group based in Washington, believes many consumers are irate because they fall for marketing hype and wind up buying more minutes of...
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