Management: The Softer Side

A great boss needs EQ, not just IQ, a new book argues

We have all, at one time or another in our careers, had to deal with them--their tempers, egos or general cluelessness. Corporate America has long promoted bosses who are just plain jerks. For all their impressive intellects, resumes and business savvy, these Type A personalities often come across as tone-deaf, oblivious to the frustration and resentment of their employees.

Of course, in the hard-nosed world of business--and especially during a recession--sensitivity in a boss might seem beside the point. But to psychologist Daniel Goleman, author of the 1995 best seller Emotional Intelligence and co-author of Primal Leadership (Harvard Business School Press),...

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