At Your Service: A Glitch in E-Banking

The rates are good, the assets secure--so what are consumers so afraid of?

Need some fast cash? Deepgreen Bank will wire you as much as $25,000 in 20 minutes. In the market for a mortgage? Everbank will shell out $300 if you find a competitor with lower rates. Savings account? ING Direct offers 4.75% interest--no fees or minimum balance required. All good deals, but we doubt you'll take the bait. E-banks, it seems, can't even give money away. Despite being offered great rates, muscular security and ubiquitous ATMs, consumers are reluctant to store money in the ether. They fear thieving hackers, even though the deposits are federally insured, and they don't like the hassles...

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