I like exploring old towns and new restaurants. I like finding sand dollars on the beach. But when I sit down to work, I'm rarely in the mood to discover fabulous new features in my business software. Like many folks, I've learned the bare minimum about my e-mail program, my word processor and my spreadsheet software--just enough to get the job done. And that's a problem for Microsoft. You see, no matter how many whiz-bang features the boys from Redmond pack into their best-selling Office suite, most users barely scratch the surface. Who needs the latest upgrade when the old version...
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