The Man Who Fired a Dog To Save a Buck: ROBERT CRANDALL

Tired of cramped seats in planes? Angry at rising fares? American Airlines chairman ROBERT CRANDALL argues that you are still better off in the deregulated skies.

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Q. You have said that you sit in this huge office overlooking the Dallas-Fort Worth airport and never look out the window, that all you do is work and eat and sleep and exercise.

A. Yup, that's the kind of business it is. It's not a business for dreamers or dealmakers.

Q. People say you're pretty tough.

A. I think I understand the mission of the company. When we must do something, we will do it. Even if it is unpleasant.

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