Don't Get In A Flap!

How to survive delays, cancellations, snippy airline staff and other air-travel woes

You know things are very bad when a top U.S. government official admits failure. Even before he has taken the job. Last month, while still just a nominee for Secretary of Transportation, Norm Mineta was already warning airline passengers that this summer would outdo even the terrible summer of 2000 for awfulness. "I need to be very candid with you," he told a Senate committee. "We are likely to have similar--or worse--delay problems this year as well. We simply have an air-traffic-control system that has not been able to keep pace with rapidly rising demand."

The airlines themselves aren't doing...

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