Canadians are generally a tolerant bunch. But last summer the nation of 30 million nearly went berserk when record demand for air travel led to a spate of flight delays, cancellations and lost baggage. Unlike Americans, whose similar woes might come from a dozen airlines and agencies, Canadian flyers had a solo target for their rage: Boston-born Robert Milton, 40, the in-your-face president and CEO of Air Canada, the country's dominant carrier. Newspaper columnist Scott Feschuk, writing in the National Post, summed up the mood neatly: "Dear Bob, Your freaking airline totally sucks. Sincerely, Everyone." Even the Canadian government had cause...
The Plane Spotter
Air Canada chief Robert Milton raises hackles across the country as he reorganizes the world's 11th largest airline
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