The Plane Spotter

Air Canada chief Robert Milton raises hackles across the country as he reorganizes the world's 11th largest airline

Canadians are generally a tolerant bunch. But last summer the nation of 30 million nearly went berserk when record demand for air travel led to a spate of flight delays, cancellations and lost baggage. Unlike Americans, whose similar woes might come from a dozen airlines and agencies, Canadian flyers had a solo target for their rage: Boston-born Robert Milton, 40, the in-your-face president and CEO of Air Canada, the country's dominant carrier. Newspaper columnist Scott Feschuk, writing in the National Post, summed up the mood neatly: "Dear Bob, Your freaking airline totally sucks. Sincerely, Everyone." Even the Canadian government had cause...

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