Life In DSL Hell

I ordered a high-speed Internet phone line. It arrived last week, after six months of torture

I was so naive. Like a swing voter, I got sucked in by negative TV ads. When I moved to San Francisco in April, Pacific Bell was all over the airwaves with a spot that spoofed life in a cable-modem world, where neighbors have to share Internet bandwidth and end up fighting one another during prime time because their service has slowed to a crawl. This, the ad said, is why you should instead get the superfast phone technology DSL (Digital Subscriber Line). For $40 or more a month, it's supposed to let you surf at around 30 times the speed...

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