Play Of The Day

Fostering employee loyalty in a tight labor market, companies are offering workers personal coaches as a tool to help them thrive

Dan Carlson should have been a happy man. After 10 years as a department manager at Eastman Kodak in Rochester, N.Y., the 19-year veteran was given a big promotion this spring, to division manager for color-film sensitizing. But after a few months, Carlson felt frustrated. Instead of spending time with the technical folks on the shop floor, which he had always enjoyed, he found himself fidgeting through cost-review and planning meetings. So he brought his dissatisfaction to his coach, Jan Austin. She responded with a bold suggestion: Carlson himself should choose where to spend his time. So Carlson assigned subordinates to...

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