Business Psychology: A Good Therapist Might Help

After a dozen years of island life on Maui, Tama Starr decided to return to New York City in 1982 to join the family business, which her grandfather had founded: Artkraft Strauss, known for its innovative Times Square signs--and the giant ball it lowered each New Year's Eve. She hoped to help her father, who had suffered a heart attack shortly after inheriting the business, to develop the company so it could thrive in the coming century. She knew it wouldn't be easy: her dad was irascible, and the place was "crawling with relatives," not all of them productive. Fortunately, she...

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