Will Service Still Stink?

That depends on you. Because help is fading away, being replaced by--the customer. At least we'll be civil to ourselves

How could customer service get any worse than it is now? People just barge into restaurants and stores, all full of themselves, and expect you to drop everything to tend to their demands, never mind if you happen to be in the middle of a conversation, or talking on the telephone, or listening to the radio or having a bad day. And if they don't get what they want, or they claim there's something wrong with whatever they got before, they start carrying on as if it were your fault or there were anything you could do about it even if...

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