Friendlier Skies

It's not just the low fares. The discounters are beating the major airlines on cabin comforts too

Stephen Kulakowski sat in the boarding area at Boston's Logan International Airport earlier this month, waiting for his JetBlue flight to Orlando and looking apprehensive. It was only the fourth airplane trip for the 19-year-old college freshman. But what really worried him was the suspiciously low one-way ticket--priced at $92.60--on an airline he had barely heard of. By the time he landed in Florida, the experience on board had left him wanting to fly again. "The flight attendants greeted everyone, the leather seats made it feel like first class and the satellite TVs were great. I thought the flight had been...

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