Corporate Ps And Qs

In the digital era, business etiquette is just as important as ever. A trio of books offers advice

Is it ever o.k. to fax a thank-you note? Is it kosher to read someone else's fax as it comes off the machine? Is it rude to use a speakerphone? With all the new gadgetry and the nearly universal advent of dress-down Fridays, office life at the end of the century was supposed to get simpler, wasn't it? But in the era of digital wizardry and globalization, rules of business behavior have become more important to us than ever. A spate of new books tackle the problem of gentility in the workplace from a number of angles. A sampling:


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