The irony of insurance is that mostly it protects against things we can control but not against things we can't control. Whoops! Burn down the manse with an unattended iron, and the typical policy covers you. But if heavy rain overwhelms a storm sewer that backs up into your home or business and destroys all, well, sorry. Claims adjusters are now delivering that message to thousands of people, including the Kadlecs, trying to wring out Hurricane Floyd from their carpets.
Needing cash, they get words.
The shame is that in the vast majority of such cases, financial pain is avoidable. While...