BILL GATES' RULES
"The reason Bill Gates is smiling on your cover: not only are the new rules for the digital age his, but he also owns the playing field." JOHN M. SIMPSON Lakewood, Wash.
Many of "Bill Gates' New Rules" [BOOK EXCERPT, March 22] for accelerating and improving business transactions are very appropriate and useful. However, Rule No. 5, "Convert every paper process to a digital process," is worrisome. Gates complains of "administrative processes that were too complicated and time-intensive." He could even swing some environmentalists to this rule because it would reduce paper consumption. However, the temptation to cut...
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