Eileen Sailer is one air traveler who wasn't broken up when Northwest Airlines went on strike. A health-care consultant from Denison, Iowa, Sailer had her bad air day on Northwest last June, when she traveled from Minneapolis, Minn., to Washington. First, her 2:30 p.m. flight was delayed 2 1/2 hours because a cabin door wouldn't shut. Then, after the passengers had boarded and the plane was backing away from the gate, there was a jolt that knocked over several flight attendants; a wheel had fallen off. After a two-hour repair delay, the plane finally took off--not for Washington but for an...
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