Are Flyers Fed Up?

Profits are up. A big strike is over. But the airlines seem to be leaving service on the runway

Eileen Sailer is one air traveler who wasn't broken up when Northwest Airlines went on strike. A health-care consultant from Denison, Iowa, Sailer had her bad air day on Northwest last June, when she traveled from Minneapolis, Minn., to Washington. First, her 2:30 p.m. flight was delayed 2 1/2 hours because a cabin door wouldn't shut. Then, after the passengers had boarded and the plane was backing away from the gate, there was a jolt that knocked over several flight attendants; a wheel had fallen off. After a two-hour repair delay, the plane finally took off--not for Washington but for an...

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