Robert Paffenroth, a regional account manager for Lucent Technologies, was relaxing on a recent flight from Cincinnati, Ohio, to New York City. He had left his home in Pittsburgh, Pa., the previous afternoon and flown to Raleigh, N.C., via Cincinnati and at 4:10 p.m. the next day was on his way to his office on Long Island. He had traveled all four legs on Comair's 50-seat Canadair Regional Jets. He was thrilled, a feeling that commuter-airline passengers usually get only in dicey weather. "I have some reservations when I'm told I'm flying a Delta Connection flight," said Paffenroth, uttering the dreaded...
To continue reading:
or
Log-In
