Step 1 is now complete," a portentous voice proclaims in one oft-run commercial for MSNBC, the all-news channel from Microsoft Corp. and NBC that debuted to much fanfare last week. But Step 1--putting a professional-looking news operation on the air, with plenty of glitz and gab and good-looking TV personalities--was easy. The hard part came when news broke.
Brian Williams, one of NBC's rising stars, was anchoring the channel's hour-long evening newscast Wednesday night when reports began filtering in about an aircraft exploding off the coast of Long Island, New York. It was one of those defining moments for a TV...
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