As any disabled person knows, it is often the small gesture that can make an inhospitable world seem welcoming. After a sunglasses vendor in Palatine, Illinois, advertised her sign-language skills, people with hearing impairments flocked to her stand to discuss frame shapes and lens tints. At the Chicago Botanic Garden, shelves and pulley systems enable wheelchair users to inspect a special exhibit. In the rest rooms there, a cheap innovation safeguards the disabled from the nasty scaldings their legs routinely endure in public places: the hot-water pipes beneath the sinks are wrapped with insulation. When a business takes the time to...
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