Ho, Ho, Ho, Crash!

It was a record-breaking year for holiday computer sales, but a flood of returns may be on the way

'Twas right around Christmas, and all through the house, not a creature was stirring -- except George Molnar and his mouse. Molnar, president of Midwest Business Systems, a Southfield, Michigan, computer outlet, had just brought home a top-of-the-line IBM clone -- one of those multimedia wonders that come preloaded with dozens of software titles and bedecked with a CD-ROM drive, stereo speakers and a way-too-big monitor. The machine was "a Cadillac," says Molnar, except for one thing: it was having trouble getting started. Molnar sat there, mouse in hand, pointing and clicking, trying to use his new library of 45 software...

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