Power to the People.
A little whimsy can be worth a thousand points of B-school jargon. In Zapp! The Lightning of Empowerment (Harmony Books; 200 pages; $17.95), consultant William Byham uses knights, dragons and a machine that hurls people into the 12th dimension to spice his lively treatise on energizing workers. The point of the fable is to show how sharing power with workers can revitalize an entire company.
In Search of Trust.
What makes some companies so good to work for while others are so bad? Good companies, writes Robert Levering in A Great Place to Work (Random House; 312...