New Yorkers take a perverse pride in their legendary brusqueness. But local leaders are beginning to be worried that the city's surly citizens are hurting tourism, a major industry. Herb Rickman, president of New York Pride, a nonprofit promoter of civic activism, says surveys show that visitors increasingly cite such enduring city icons as crabby cabbies and snarling salesclerks as serious arguments against a return visit. Rickman's response: the Civility Campaign, an effort to make New Yorkers a little more pleasant.
The campaign will begin with a series of ads featuring such slogans as "C'mon New York, Ease Up" and "We're...
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