Nordstrom department stores, a 60-store U.S. chain concentrated mostly in the Far West, are renowned for the fine customer service provided by their seemingly tireless salespeople. But does Nordstrom's corporate culture have a dark side? The Washington State department of labor has ruled that the company illegally pressured employees to perform many work-related duties "off the clock." Nordstrom was ordered to pay its Washington clerks two years' worth of overtime, which could amount to several million dollars.
The finding stemmed from a complaint by the United Food and Commercial Workers union that the secret behind Nordstrom's service is grueling pressure to...
To continue reading:
or
Log-In
