In Chicago: Seminars Everywhere

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Every weekday all over America, on crowded commuter trains and in bumper-to- bumper traffic heading home, middle managers are talking to themselves. They are resolving to build team spirit, to start tickler files, to search for excellence and to drink less coffee.

They are mulling over how to apply the latest managerial techniques to the two clerks in accounts payable who have not spoken to each other since July 1972, when one of them said, "It's the humidity that's killing me," and the other replied, "I hope so."

They are rehearsing in excruciating detail how they will respond the next...

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