AIRLINES: May I Twist Your Arm, Sir?

May I Twist Your Arm, Sir?

Travelers who plan to pass through Denver's Stapleton Airport any time soon should be prepared for an unusual encounter with ticket agents who come on like ambitious Dale Carnegie graduates. At Stapleton, where United and Continental are locked in one of the fiercest airline battles in the U.S., United is engaged in an all-out campaign to win friends and influence people to switch over from its rival's flights. In one United tactic, eager agents sidle up to unwary travelers as they pass through the terminal and lure them onto United flights with such promised incentives as earlier arrival times, better tasting...

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