"Using a computer to write letters," says Ronald Coleman, a Mount Vernon, Ohio, maker of glass sculpture, "is like using a cannon to hunt rabbits." That may be so, but an awful lot of Americans are still taking that high- caliber approach to communication. An estimated 7.1 million personal computers were sold in the U.S. last year, almost every one capable of diverse tasks that range from preparing income-tax returns to managing the inventory of a small-to-medium-size business. Yet word-processing tasks, including the laborious business of writing and editing letters, lists and other manuscripts, account for at least 75% of all...
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