COVER: Cry of the consumer: What ever happened to good service?
Flight attendants, salesclerks and bank tellers all seem to have become too scarce and too busy to give customers much attention nowadays. As businesses have tried to slash costs over the years, the pay, training, prestige and performance of service personnel have suffered. As a result, consumers must be smarter and tougher than ever to get what they want. See ECONOMY & BUSINESS.
NATION: An ugly Georgia confrontation spotlights the persistence of racism
Veterans of the '60s march again as racial hostility in the U. S. seems to...