Service: Pul-eeze! Will Somebody Help Me?

Frustrated American consumers wonder where the service went

For Harry Hapless, it was a rough day in the service economy. His car, a Fiasco 400, started sputtering on the highway, so Harry pulled into a gas station for help. "Sorry, no mechanics, only gas!" shouted the attendant. "How can you call this a service station?" yelled Harry. He went to the bank to get some emergency cash for a tow truck, only to find the automatic teller machine out of order, again. "Real nice service!" he muttered. Then Harry decided to use a credit card to buy a tool kit at the Cheapo discount store, but he couldn't find...

Want the full story?

Subscribe Now


Learn more about the benefits of being a TIME subscriber

If you are already a subscriber sign up — registration is free!