Special Report: Airline Giants: How the New No. 1 Got There

How the New No. 1 Got There Under tough guy Crandall, American leads in profits and popularity

At 4:50 on a Monday afternoon, the scene is hectic in a giant ten-story tower at the Dallas-Fort Worth airport. Rows of technicians at consoles keep tabs on a swarm of taxiing jetliners. Other workers stand in front of bay windows to direct planes near the gates below. But this is no Government-run control tower. The command center is run by American Airlines, whose staffers supervise only their own planes on the ground. The airline erected the unusual structure just a quarter-mile from the air-traffic tower run by the Federal Aviation Administration to cope with the torrent of American's arrivals and...

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