First Class: The Postal Service Delivers

The Postal Service delivers

"You just can't stand still in this world any more," says William Bolger. "It can change faster than your mind can change." Such pronouncements would be routine from the boss of an ordinary company, but this one comes from the U.S. Postmaster General, talking about what at one time was the bumbling, inefficient, overstaffed, deficit-ridden, money-losing U.S. Postal Service.

No more. In the 13 years since its conversion into a Government corporation with a—mandate from Congress to become financially self-sustaining, the Postal Service has turned first class. It is...

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