How to cope with the 10% who are really difficult
In Shepherd Mead's satire How to Succeed in Business Without Really Trying, officeworkers are so committed to devious little games and personality conflicts that everyone seems to have forgotten what it is that the company produces and sells. In fact, a good deal of fiction has depicted the office as a war zone of neurotic combat. But according to Management Consultant Robert M. Bramson, 54, who studies such matters, that concept is unfair. Only 10% of officeworkers are relentlessly difficult, says Bramson, and anyone can learn how to cope with this troublesome...
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