Business: Flying Low in New England

An airline whose motto might be "Destination Doubtful"

I rushed to Boston airport to get the 4 p.m. Air New England flight to Martha's Vineyard, a 70-mile, 35-minute trip. But then there was a delay: no equipment. Finally, at about 6 p.m., we got on a plane and joined a long line of other flights waiting to take off. Just as we reached the head of the line, the pilot said he had to refuel. At last, at around 7 p.m., we departed. But later, in midcourse, we veered left toward the Vineyard's neighboring island...

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